Alan Webb Chevrolet Clinches 2021 Dealer Rater Chevrolet Dealer Of The Year Award In Washington For Superior Customer Experience
Vancouver, WA – 3/15/2021 – Alan Webb Chevrolet is awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews. See the full list of winners U.S. and Canada.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Alan Webb Chevrolet stood out among peers in Washington,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Alan Webb Chevrolet provided superior customer service in 2020.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.1 Alan Webb Chevrolet has more than 150 vehicles currently badged on Cars.com.
The Dealer of the Year Awards indicate the value car shoppers place on dealers’ adaptability to pandemic realities. Dealers who implemented Covid-19 health and safety protocols, such as masks, social distancing, and sanitization, received more positive reviews at a rate of nearly 30 to 1.2
“Values Driven” about digital first services and Covid-19 safety protocols
Strong Dealer Engagement and Review Response Rate Critical for Success
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.1 Dealers that go above and beyond traditionally respond within 24 hours.
Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1
DealerRater Dealer of the Year Award Methodology
The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.
Alan Webb Chevrolet RECOGNIZED AS A CARFAX TOP-RATED DEALER
Verified Customer Ratings Used to Name Second Annual CARFAX Top-Rated Dealer in U.S.
Alan Webb Chevrolet is being honored in the second annual CARFAX Top-Rated Dealer Program. The 2020 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five stars. The select group of dealers are being celebrated for their commitment to building consumer confidence through exceptional service and customer care.
“CARFAX has more than 2.2 million verified customer ratings and reviews for dealerships around the country,” said Bill Eager, CARFAX Vice President of Dealer Business. “The Top-Rated Dealer program recognizes the best of the best for exceptional service and customer care.”
“Values Driven”
You can look for Alan Webb Chevrolet 2020 CARFAX Top-Rated Dealer badge on the CARFAX Vehicle History Reports they provide customers.
About CARFAX
CARFAX, part of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. Based in London, IHS Markit is a world leader in critical information, analytics and solutions
Alan Webb Chevrolet Receives 2021 Cargurus Top Rated Dealer Award For Excellence In Customer Experience
Vancouver, WA. 03/16/2021 – Alan Webb Chevrolet today announced that it has received the honor of being named a 2021 CarGurus Top Rated Dealer. The CarGurus Top Rated Dealer awards are given to car dealerships that have a 4.5-star average rating or higher and at least five verified customer reviews submitted on the CarGurus platform in the last year. CarGurus uses verified dealership ratings along with other factors like pricing analytics to help shoppers search for a great deal on a vehicle.
“We are thrilled to recognize Alan Webb Chevrolet as a 2021 Top Rated Dealer,” said Sam Zales, President and COO at CarGurus. “CarGurus is known as the leader for trust and transparency in car shopping, and we are proud to honor all of the dealerships that reflect the same values. The Top Rated Dealer program gives dealerships like Alan Webb Chevrolet the opportunity to showcase their customer service excellence, and we applaud their high standards.”
“Alan Webb Chevrolet is honored to be named a CarGurus Top Rated Dealer in 2021. We set a high bar for customer satisfaction here, and this award is an unbiased testament to the exceptional service that we strive to provide our customers,” said Alan Webb, Dealer Principal.“ In the years to come, we will continue to provide our customers with the top-notch experience that earned us this industry accolade.”
CarGurus invites shoppers to review and rate dealerships with whom they have interacted during their car shopping experience on the CarGurus platform. Dealer ratings and reviews are visible to the public on the site, and they are also factored in the algorithm that CarGurus uses to rank search results for shoppers.
About CarGurus
Founded in 2006, CarGurus (Nasdaq: CARG) is a global, online automotive marketplace connecting buyers and sellers of new and used cars. The Company uses proprietary technology, search algorithms and data analytics to bring trust and transparency to the automotive search experience and help users find great deals from top-rated dealers. CarGurus is the most visited automotive shopping site in the U.S. (source: Comscore Media Metrix® Multi-Platform, Automotive – Information/Resources, Total Audience, Q4 2020, U.S. (Competitive set includes: CarGurus.com, Autotrader.com, Cars.com, TrueCar.com)). In addition to the United States, CarGurus operates online marketplaces under the CarGurus brand in Canada and the United Kingdom. In the United States and the United Kingdom, CarGurus also operates the Autolist and PistonHeads online marketplaces, respectively, as independent brands. CarGurus also holds a majority stake in CarOffer, an instant trade digital wholesale platform based in Plano, Texas. To learn more about CarGurus, visit www.cargurus.com
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